Frequently Asked Question
Find quick answers to common questions below.
Delivery & Order
We prepare and ship your order within 1–2 business days. Once on its way, delivery usually takes 5–7 business days, depending on the product and stock availability. Our team works carefully and efficiently to get your order to you as fast as possible, without ever compromising quality.
Your order is a gift and you are worried about not receiving it on time? No problem! Contact our Customer Service who will be happy to send you by email a “gift voucher” to print and give to the recipient while waiting for the order to arrive
You can follow the progress of your order by clicking on the tracking link in your email confirmation.
You will receive your tracking number via email within 48 to 72 hours after placing your order. If you encounter any issues, feel free to reach out to us for assistance.
If you haven’t received the email, please take a moment to check your spam or junk folder.
There is no minimum quantity required per order, and standard delivery is free within the USA. We do not ship to other countries at this time.
If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don’t worry, the rest of your order will arrive shortly.
Cancellation & Return
You can modify your order within 24 hours of placing it. Unfortunately, after this time, changes are no longer possible.
You have 60 days to cancel or return your order if you’re not completely satisfied, and we’ll issue a full refund.
If you don’t like your order or you have changed your mind, we offer you 60 days to return it after receipt! It’s simple: either you are satisfied with your order, or you make a return and receive a refund!
→ Each customer who wishes to return their order has 60 days from the date of receipt of the order to make a return.
For this, the customer is required to submit a request to us via the contact form, indicating the order number.
→ If an item presents a manufacturing defect or non-conformity, it is imperative to contact us within 48 hours of receipt of the order. Beyond this period, the order is deemed to be compliant.
For more informations check our Return Policy.
Security
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept :
- VISA
- Mastercard
- Maestro
- AMEX
- Discover
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes !
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.
Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Other questions
No. Except in exceptional cases, we only accept one and only one reduction code per order.
If you would like to place a bulk order, do not hesitate to send us a message via our contact form. Our team will be happy to provide you with information on this subject.