Returns
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@zelda-corner.com. Returns should be sent to the following address:
Zelda Corner (MCPLD LLC)1704 Llano St
Santa Fe, NM 87505
United States
If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns are free of charge for eligible orders. If your country of residence is not the United States, shipping your goods back to us may take longer than expected due to international transit.
You can always contact us for any return questions at contact@zelda-corner.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases, we will offer a replacement at no additional cost to you, or a refund if a replacement is not possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items) where the issue is not due to our error or damage in transit
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items, where clearly marked as non-returnable at the time of purchase
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. In some cases, we may be able to help with direct exchanges; please contact us to discuss your situation.
European Union – Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, subject to applicable law.
As above, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. To exercise this right, please contact us in writing within 14 days of receiving your order.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@zelda-corner.com.